In-Person Workshop: Excellence in Customer Service
This in-person workshop discusses some of the challenges in providing excellence in service and highlights strategies that enable excellence in service to be “seen” by our client base.
Description
Customer service excellence exists in the mind of the client, it doesn’t matter what we think. If a client has received great service in their view, then they have. Conversely if a client believes they have received poor service in their eyes, then they have! What we can do is to provide our levels of customer service in a consistent manner.
This workshop discusses some of the challenges in providing excellence in service and highlights strategies that enable excellence in service to be “seen” by our client base.
Session includes
- Morning Tea
- Workbook
- Certificate of Attendance
Audience
Participants who are involved in any level of customer relation and ensuring effective customer service occurs within and outside the Business.
Venue
This in-person workshop will be held at the VET Development Centre located at Level 8, 379 Collins Street, MELBOURNE VIC 3000
Topics Covered
- Understand the importance of creating a positive first impression
- Identify methods of creating this positive first impression
- Identify effective strategies that promote professional, customer-centred communication both via the telephone and face to face
- Understand the importance of professional speech and habits
- Recognise the importance of the internal customer as a vital component of a successful organization
- Identify different types of clients we deal with in the workplace and strategies to deal effectively with them
- Understand the importance of our behaviour in dealing effectively and efficiently with all types of clients
- Understand the importance that effective listening and questions skills have when promoting excellence in service
- Understand the importance of dealing with complaints professionally at all times
- Identify where a “team environment” can assist the provision of excellence in service to our customer base.