Virtual Workshop: Excellence in Customer Service

Join this informative and practical Deep Dive Webinar to learn how mapping learning resources and assessments can be used to provide an overview of the skills and knowledge contained in each unit of competency.

In this 90-minute webinar, Maria Andrews tackles the myths of multitasking, productiveness and encourages leaders to look at new ways of measuring productivity and the value assigned to work and performance.

This full day workshop is an opportunity for compliance administrators to consolidate their understanding of the Skills First contract and associated obligations.

Join Melissa Palmer for this practical webinar and learn how to construct effective, efficient observation checklists.

This webinar will provide practical strategies for ensuring learners who are deaf or hard of hearing connect, participate and thrive in an educational environment.

This session looks at the contractual changes for 2022 for Skills First contracted providers, including the updated eligibility form. It also makes recommendations about what to focus on for your 2022 compliance.

During this virtual workshop, Alan will cover designing competency-based training, clustering units, designing competency-based assessment, and integrated assessment.

This deep dive webinar looks at the real challenges that happen when conducting an RPL assessment. It will look at simple and practical methods to overcome those challenges.

VDC is pleased to invite you to our 2022 World Teachers’ Day Webinar on Friday 28 October, a free online event that supports the outstanding achievements of educators and trainers in the VET sector in line with this year's theme: Greening the VET Sector.

VDC welcomes you to the final Free Thought Leadership event for 2022. Join Vicki Marchant and Suneeti Rekhari for our upcoming online seminar on 'A design patterns approach to educational quality'.

In this interactive webinar we won’t seek to diagnose but be aware of the indicators of possible dyslexia and specific learning disorders and activate some simple strategies to accommodate and ensure everyone can learn!

This workshop addresses an issue many VET educators wish to know more about: how to support learners with learning differences and learning needs.

This in-person workshop discusses some of the challenges in providing excellence in service and highlights strategies that enable excellence in service to be “seen” by our client base.

By attending this webinar, you will gain a thorough understanding of your obligations with respect to marketing practices, transparent marketing practices, and the ins and outs of social media compliance. You will also leave with best practice tips for managing marketing materials and processes effectively.

This deep dive webinar delivers a pragmatic approach to conducting effective assessment validation. You will learn methods and techniques for validating assessment tools.

The VET Development Centre (VDC) has partnered with TAFE Directors Australia to deliver a national program of TAFE Industry Currency Forums in 2023. In this forum TAFE educators will learn about the future of work in the Early Childhood Education and Care industry and how to prepare their VET students for work or further study through discussions with the speakers and national peers to stimulate best practice delivery in Australia.

The VET Development Centre (VDC) has partnered with TAFE Directors Australia to deliver a national program of VET Industry Currency Forums in 2023. In this forum TAFE & RTO educators will learn about the future of work in the electrical industry and how to prepare their VET students for work or further study through discussions with the speakers and national peers to stimulate best practice delivery in Australia.

The VET Development Centre (VDC) has partnered with TAFE Directors Australia to deliver a national program of TAFE Industry Currency Forums in 2023. In this forum TAFE educators will learn about the future of work in the dental industry and how to prepare their VET students for work or further study through discussions with the speakers and national peers to stimulate best practice delivery in Australia.

In the rush to get online during COVID lockdown in 2020, we sought to use what tools were available to us at the time. This included social media.

Roleplays are a great way to get students involved in their learning and practice workplace scenarios in a safe environment. But – how can they be used in an online teaching environment?

How are you maintaining the delicate balance of collecting high quality third-party evidence, without it becoming a burden on the third-party?

This session will unpack a number of factors that influence the requirements for industry currency for trainers and assessors and present the formula in an easy-to-apply format.

This session will provide a framework of good practice focusing on engagement, supportive learning environments, and supported pathways which you can embed in your delivery

This workshop will demonstrate an effective and detailed 3-step approach to interpreting and contextualising a unit of competency. This approach includes describing and reconstructing the unit of competency so that it can be understood and communicated to our students and learners.

This webinar shall cover key factors that support the delivery of apprenticeships and traineeships that comply with the requirements of competency-based progression and completion.

This session will explain the challenges and opportunities AI offers to RTOs as well as providing an update on the latest AI developments.

This presentation will explore the concept of welcome, approaches to welcoming work and opportunities for building cultures of welcome that extend from the classroom to the community.

Join Chris Enright for this one-hour webinar to learn how you can confidently approach your year-end reporting obligations.

Join us for this Thought Leadership session to gain an understanding of the challenges faced by individuals with invisible disabilities in educational settings and discuss the practical strategies to support an inclusive environment.

Learn how to lead with hope and not fear in the context of global challenges. 

This eLearn will look at the difference between busy and productive behaviours and give you strategies for maximising your productivity at work.

You will learn about how important the ACSF and VLSF are in relation to embedding literacy in your teaching practice.

This eLearn explores how you can improve interactivity in your presentations and webinars, and the tools you have to do so.

Come and join us at the VDC for an exclusive chance to learn how educators in vocational education and training can better connect with industry.

The Education and Training Foundation (ETF), United Kingdom, and the VET Development Centre (VDC), Australia, are pleased to invite you to this inaugural International Webinar on Thursday 30 November. This is a free online event that will explore sustainability principles within the Vocational education and Training (VET) sector.

Are you prepared for your year-end AVETMISS reporting? Avoid the stress by knowing what your obligations are ahead of time and getting systems and processes in place to make it run smoothly.

This Deep Dive Webinar is a ‘must-do’ for all trainers and assessors grappling with the rapidly changing assessment landscape with AI in education.

This workshop emphasizes the importance of staying up-to-date with industry trends and practices to ensure that vocational educators and professionals are equipped with the latest knowledge and skills.

Our introductory session is designed for practitioners with theoretical knowledge and practical experience in training and assessment. Don't miss this opportunity to enhance your teaching prowess and positively influence your students' learning experiences. Register now and take the first step towards mastering the art of teaching!

With digital skills specifically featured in the new RTO standards, this is a timely discussion for us to be having. This 90-minute session is packed full of useful insights, and there’ll be plenty of opportunities for interaction and questions.

This is an essential session for anyone looking to enhance their conflict management skills and contribute to a more productive and positive workplace environment. Join us in "Managing Conflict Effectively" and turn workplace conflicts into opportunities for improvement and success.

This full day, in-person masterclass led by Chris Enright is the perfect opportunity for VET Coordinators, Trainers and Quality managers to learn what changes are coming, how they will impact your work and how you can make sure your RTO stays compliant.

Discover the keys to success in our engaging VET Chat, "VET Teaching & Learning- What Best Practice Looks Like." VDC engages experts to facilitate a 30-minute VET Chat, to share bite-sized pieces of information from their expertise and allow for an opportunity for you to ask questions and provide input.

In this engaging and enlightening VET Chat, we’re joined by Jason Sheehan from CERES to examine how changes and sustainable choices we make can have a huge impact on the planet.

This interactive session will revisit a range of information surrounding effective industry engagement strategies along with compliance requirements. There will be a session agenda, but the focus of each topic will depend on the collective knowledge of the group!

This immersive session goes beyond conventional approaches, offering practical strategies that integrate into daily life and professional environments.

Are your training records up to date? Staying on top of trainer and assessor compliance is a constant struggle for RTO’s, which is evident in the rate of non-compliances found in regulatory audits. RTO’s and trainers an

This webinar will explore the nuances of funding, accreditation and the vital synergy between industry and educational institutions, providing a comprehensive understanding of these critical aspects whilst exploring the future of Vocational Education and Training.

Are you seeking to expand your cultural competence and contribute to a more inclusive and understanding environment? Join Jillian West as she provides a deeper understanding of the rich and diverse cultures of Aboriginal and Torres Strait Islander peoples.

Are you struggling to keep your learners engaged? If so, join Matthew Dale and Ash Quarrell on this engaging webinar, “Using Gamification in VET to Engage Learners”, where they will demonstrate how using gamification can be your solution to keeping learners engaged.

Join Kath Andrews as she guides you through the nuances of industry consultation compliance whilst discussing the skills needed today and into the future. Register now to be part of this transformative learning experience!

Long days, limited language, limited literacy? No worries.

This session is essential for navigating the new Standards for Registered Training Organisations (RTOs) ensuring your RTO not only meets but exceeds the new benchmarks; essential for understanding and applying the new standards and fortifying your RTO's position in the industry.

Join Kay for this introductory session as she explores Autism Spectrum Disorder (ASD) and how it impacts on teaching and learning.

Join us for the "2024 Federal Budget and National Skills Agreement" VET Chat, with Claire Field as she unpacks the complexities of the Federal Budget's impact on VET and delves into the significant developments within the National Skills Agreement.

This virtual workshop on "Strategies for Handling Non-Compliance Issues" will provide you with an enhanced confidence in preparing for external audits. Join Paris Arthur as she guides you through the audit process of non-compliance.

This webinar explains the background to the development of the unit, and draws on examples from higher level VET teaching qualifications including the Diploma of VET, to show how the practicum can be administered.

Embark on a journey into the fascinating world of Generative AI (GenAI) with an introduction to key concepts including how models are constructed, where the data comes from and how it is used.

This session explores academic integrity and assessment in the context of Generative AI application such as ChatGPT.

This session explores key areas of ethical concern with GenAI, and their relevance in education.

This webinar aims to illuminate the complexities of trauma and its effects on learning.

Are you ready to discover how Generative AI can revolutionize your teaching methods and enhance learning outcomes?

Join us for this Thought Leadership session to explore new threads in a bundle of possibilities for teaching and learning practices that story the many storys, and the many possibilities that make up our identity as Australians.

If you’ve struggled with attracting multicultural students, identifying the challenges they face, and implementing effective strategies to create an inclusive learning environment, this is an unmissable session. By understanding the unique barriers and challenges faced by students from migrant and refugee backgrounds, you can make your classroom more equitable and supportive.

Are you interested in learning about the AI Assessment Scale (AIAS) in the context of VET assessments? If yes, join this webinar to learn more.

In this interactive online workshop, you'll gain insights into how the brain and body respond to stress and learn practical techniques to reduce stress for yourself and your students. Discover the fundamentals of stress, explore effective stress reduction strategies, and learn how to implement these techniques in your daily routine.

National VET Chats create a space to stimulate conversation, explore new trends and spark and inspire thinking. Bring your tea/coffee/beverage to the chat to participate in an engaging, thought provoking and interactive session!

During this session, we will delve into the topic of digital literacy and how it is an addition to the core skills of language, literacy and numeracy.

During this session, Alan will cover designing competency-based training, clustering units, designing competency-based assessment, and integrated assessment.

Gain invaluable insights and practical strategies to enhance your EI skills, empowering you to foster genuine connections with your students, colleagues, and stakeholders.

Discover how text, audio, image, video, 3D, and code generation tools are shaping the near future of GenAI. Designed for trainers, assessors, and team leaders, this session will provide a comprehensive overview of generative AI and its applications.

Led by an experienced auditor, this workshop assists RTOs to establish a framework for identifying the evidence required and organising it for audit purposes.

Gain invaluable insights and practical strategies to enhance your EI skills, empowering you to foster genuine connections with your students, colleagues, and stakeholders. Through this interactive session and personalised guidance, you'll uncover the core principles of EI and begin a journey of self-discovery and growth.

Are you prepared for your year-end AVETMISS reporting? Avoid the stress by knowing what your obligations are ahead of time and getting systems and processes in place to make it run smoothly.

This session will unpack a number of factors that influence the requirements for industry currency for trainers and assessors and present the formula in an easy-to-apply format.

This Deep Dive Webinar is a ‘must-do’ for all trainers and assessors grappling with the rapidly changing assessment landscape with AI in education.

Join us for this engaging session where we draw from the latest VET research and contemporary cognitive load theories applied to PowerPoint design. Learn what your learners really think and see firsthand the impact of slide design on engagement and outcomes.

This session will highlight the importance of accessibility and inclusivity, identify common barriers, and provide practical solutions such as implementing Universal Design for Learning (UDL) principles, leveraging assistive technologies, and fostering inclusive curricula.

In this virtual workshop, Kevin Ekendahl will take you through the importance of good governance and why building your accountability matrix will lead to improvements in performance and processes.

ADHD is being frequently diagnosed amongst adults and particularly women. In this chat we will investigate the symptoms of ADHD, the strategies to employ in teaching adults with ADHD and how to support them to successful outcomes.

This VET Chat will explore practical strategies and techniques to support educators to navigate the demanding landscape of workload intensity. With increasing responsibilities and expectations, it’s easy for trainers and assessors to feel overwhelmed and burnt out. This presentation will provide tools to manage workload intensity and wellbeing at the organisation and individual level.

This session will deepen your understanding of neurodiversity, offering practical strategies to better support and connect with these learners.

Learn how to build respectful relationships and create a supportive learning environment that promotes engagement and pathways to success. Join Feren Yen for this webinar, "Supporting CALD Learners," to explore how supporting CALD learners might look like in your classroom.

This online session will unpack the concept of Micro-Credentials and Digital Badges. After this webinar you will develop an awareness and understanding of best practices in the VET sector and potential application in your RTO.

Join CEO of Altura Learning, Paul Goudie, for "Bridging the Cybersecurity Skills Gap." This timely session will address the urgent need for skilled cybersecurity professionals and the critical role the Vocational Education and Training (VET) sector plays in filling this gap.

Join us for an insightful day as our recent International VET Practitioner Fellows share their global perspectives and innovative findings.

Join Nathan from the Department of Employment and Workplace Relations (DEWR) as he takes you through the new features of training.gov.au and provides some hints and tips about how you can use the enhanced training.gov.au in your role.

The VET Development Centre is pleased to invite you to the 2024 World Teachers’ Day Webinar on Friday 25 October, a free 45-minute event delivered online, that supports the outstanding achievements of educators and trainers in the VET sector. This year's event will feature Pacific Education and Partnerships Specialist Artila Devi and Occupational Therapist and Managing Director of Abraham OT Services (AOTS), Vicki Abraham.

As part of the ISS Institute's partnership with the Victorian Skills Authority (VSA), the VSA annually invites an international expert in vocational education and training to Victoria. This year, we are pleased to welcome Prof. José Ramón Gómez Laconcha, CEO of iTlent and Prof. Natalia Gaston Estanga from Tknika and iTlent in the Basque Country.

National VET Chats create a space to stimulate conversation, explore new trends and spark and inspire thinking. Bring your tea/coffee/beverage to the chat to participate in an engaging, thought provoking and interactive session!

Is your RTO ready to embrace the new Standards for RTOs that come into effect this year? These new standards place the responsibility on RTOs to provide quality training and support for learners.

This full-day, in-person workshop will provide a comprehensive breakdown of the new Outcome Standards, exploring the strategic and operational impacts for RTOs.

National VET Chats create a space to stimulate conversation, explore new trends and spark and inspire thinking. Bring your tea/coffee/beverage to the chat to participate in an engaging, thought provoking and interactive session!

Don’t let another term pass with underwhelming results and overwhelming workload. Leverage this workshop to turn your assessments from pain points into powerful learning tools, and watch learner satisfaction soar!

The session will dive into self-assurance models, explore best practice for monitoring/measuring success and provide participants with confidence that they have a solid plan for implementation.

National VET Chats create a space to stimulate conversation, explore new trends and spark and inspire thinking. Bring your tea/coffee/beverage to the chat to participate in an engaging, thought provoking and interactive session!

In this engaging 90-minute webinar, participants will explore the updated requirements for Learner Support in the Outcome Standards. With a focus on practical strategies and actionable insights, this session examines both the strategic and operational impacts of Quality Area 2.

In this focused 90-minute webinar, participants will gain critical insights into the updated requirements for the VET Workforce under the Outcome Standards, including an in-depth exploration of the Credential Policy.

Join Kay for this introductory session as she explores Autism Spectrum Disorder (ASD) and how it impacts on teaching and learning.

This 90-minute webinar offers a comprehensive exploration of the new Training and Assessment requirements under the Outcome Standards, equipping participants with actionable insights into both strategic and operational implications.

This 90-minute webinar offers a comprehensive dive into the new governance requirements under the Outcome Standards, highlighting both strategic and operational impacts for RTOs.

In this session, led by Kevin Ekendahl, we will review the new Standards for Registered Training Organisations (RTOs).

Designed for educators and administrators alike, this session will discuss Quality Area 1 of the New Standards: Training and Assessment in detail. We will explore the key changes to Training and Assessment, ensuring your RTO meets and exceeds the new benchmarks.

In this session, led by Kevin Ekendahl, we will focus on Learner Support in the New Standards for Registered Training Organisations.

This introductory webinar led by Kevin Ekendahl, will provide participants with a foundational understanding of inclusive curriculum design, focusing on creating learning pathways that cater to diverse student needs.

Designed for educators and administrators alike, this session will shed light on the Validation Framework and practices for maintaining compliance by having adequate systems and processes.

Join us for the VET AI Symposium: Harnessing AI for Transformative Vocational Education: Innovations, Strategies, and Future Directions, an exciting hybrid event taking place in Melbourne and online, that promises to be an inspiring and informative event, bringing together experts and practitioners to share valuable strategies and insights.

The VDC Professional Learning Fellowship offers an immersive, blended learning experience designed for VET educators from Australia-wide educational settings. This comprehensive program will build upon your teaching practice and leadership skills, helping you make a meaningful impact on the VET sector.