In-Person Workshop: Managing Conflict Effectively
This is an essential session for anyone looking to enhance their conflict management skills and contribute to a more productive and positive workplace environment. Join us in "Managing Conflict Effectively" and turn workplace conflicts into opportunities for improvement and success.
Description
Are you navigating the tricky waters of workplace conflicts and seeking effective strategies to manage them? Our half day workshop "Managing Conflict Effectively," is designed to turn these challenges into opportunities for growth and enhanced productivity.
Workplace settings are often ripe with conflicts, stemming from intricate employee relationships and the profound impact of emotions in a business environment. Recognising and tackling these potential triggers is crucial for fostering a harmonious and efficient workplace.
Join Michael Harrington on this half day workshop as he delves into the nature of conflict, underscoring that it is avoidable, preventable, yet sometimes necessary. We approach conflict not as a pitfall to be feared but as a natural part of our professional lives. When managed correctly, conflict can catalyse beneficial outcomes.
Poorly handled conflicts can damage relationships; however, when approached with respect, professionalism, and a positive attitude, they can strengthen bonds and promote personal and professional growth. Our program focuses on uncovering challenges and providing practical strategies to effectively address workplace conflicts.
Topics covered include
- What is conflict?
- Why some deal with it well // others not well
- Our behaviour towards conflict situations
- Most common types of workplace conflict
- Substantive conflict // Personality based conflict
- Thomas – Kilmann conflict model
- “Right” response styles for individuals
- Conflict de-escalation ideas
- Importance of non-verbal communication
- Giving / Receiving feedback
Audience
Appropriate for any person who deals with people within their workplace role.
Session includes
Workbook & Certificate of Attendance
Morning Tea
Venue
This in-person workshop will be held at the VET Development Centre located at Level 8, 379 Collins Street, MELBOURNE VIC 3000.
Learning Outcomes
- Further understanding about why conflict can occur and strategies to manage
- Further understanding of where conflict emanates from within a business context
- Methods to manage conflict professionally
- Approaches to de-escalate conflict situations within a workplace
- Strategies to give appropriate feedback within conflict situations
- Further understand the importance of non-verbal communication when managing workplace conflict