Deep Dive Webinar: Creating Positive Conversations: Transform the Way You Communicate & Connect
Join Michele Tocci in building skills to turn everyday workplace conversations into opportunities for connection and positive impact. Participants will gain practical, emotionally intelligent communication strategies to help navigate difficult conversations, build trust, strengthen relationships, and communicate with clarity and confidence across teams and leaders.
Description
Every interaction in the workplace shapes culture, relationships, and outcomes. Yet, too often, conversations become transactional, misinterpreted, or emotionally charged, leading to misunderstandings, disengagement, and frustration. Whether you're a manager, educator, or professional staff member, your ability to navigate conversations with clarity, emotional intelligence, and authenticity can determine the success of your leadership, influence, and teamwork.
This workshop will equip you with the practical tools to transform everyday conversations into opportunities for connection, collaboration, and positive impact. You’ll explore the difference between communication and conversation, uncover the power of affective language, and learn how small shifts in how you speak can build trust, encourage engagement, and shift workplace culture.
By applying proven strategies from neuroscience, emotional intelligence, and leadership communication, you’ll gain the confidence to handle difficult conversations with ease, and ensure your words inspire rather than alienate. Whether you’re providing feedback, navigating a challenging discussion, or simply aiming to strengthen workplace relationships, this workshop will give you the mindset and skills to communicate with impact.
Topics Covered
- The difference between communication and conversation, and why it matters in workplace relationships
- Using emotional intelligence to listen, respond and manage emotions during conversations
- The impact of affective language on trust, connection and workplace culture
- Building rapport, engagement and influence through intentional conversational strategies
Learning Outcomes
- Improve their ability to listen, respond, and manage emotions in conversations.
- Shape interactions, build rapport, and enhance workplace engagement.
- Apply practical strategies for handling difficult conversations, including reflective questioning, and active listening.
- Use structured communication tools, such as the EQ 3-Point Tool, to ensure conversations remain respectful, productive, and solutions-focused.
Audience
- Trainers & Assessors
- Team Leaders
- Supervisors
- New Managers
Session includes
- Certificate of Attendance
- Webinar Recording